Terms of service

DocFilla is an online service that reads a form you upload, finds the places that need filling in, fills what it can from details you have saved, and lets you complete, sign and download the finished document. It is operated by [legal entity name] (registration number [registration number]) of [physical address], South Africa (“DocFilla”, “we”, “us”).

By creating an account, using the guest trial or buying a Pro pass, you agree to these terms and to our Privacy policy. If you do not agree, please do not use the service.

• You must be at least 18 years old and able to enter into a binding agreement.
• You may use DocFilla for yourself, for your own business, or on behalf of a family member or someone who has asked you to fill in a form for them. You are responsible for having their permission to enter their information.
• You must give accurate account information and keep your password private. Everything done under your account is treated as done by you, unless you tell us promptly that your account has been compromised.

• Guest trial. Anyone may fill in one document without an account. Nothing is saved; close the tab and it is gone. One trial per browser, and a small number per internet connection per day.
• Free account. One document a day (rolling 24 hours), one saved profile, every filling feature, and automatic deletion of downloaded documents after 24 hours by default.
• Pro pass. R99 including VAT buys 30 days of Pro: unlimited documents, family profiles, priority analysis, and the option to keep documents as long as you like. A pass is a one-off purchase. It does not renew automatically. When it runs out your account returns to the free plan and your documents and details remain; you may buy another pass at any time, and extra days are added to the end of a pass that is still running.

We may change the limits of the free plan or the price of a Pro pass. A price change never affects a pass you have already bought.

• Payments are taken by Yoco (Pty) Ltd on its secure payment page, by card or instant EFT. DocFilla never sees or stores your full card details.
• Prices are in South African rand and include VAT where applicable. Your bank may charge conversion fees for non-South-African cards.
• A pass becomes active as soon as Yoco confirms the payment, usually within seconds. If confirmation is delayed, the pass starts when it arrives; the 30 days count from activation.
• If you buy a pass by mistake, or Pro does not work for you, email us within 7 days of purchase and, provided you have not downloaded a filled document during those days, we will refund you in full. After that, or once Pro has been used, a pass is not refundable except where the Consumer Protection Act, 2008 gives you a right to one.
• If a payment is reversed or disputed, the pass it bought ends.

• Everything you upload, save or type into DocFilla stays yours. We claim no rights over it. You give us only the permission we need to store it, read it, fill it and give it back to you, as described in the Privacy policy.
• You are responsible for what you upload. Only upload forms you are entitled to fill in, and only enter information you are entitled to use. Do not upload anything unlawful, or anything that infringes someone else's rights.
• You are responsible for the accuracy of the finished document. DocFilla places answers where it believes they belong, but forms vary and automated reading can misplace, miss or misread a field. Always check every page before you sign, submit or send it. Signing a document in DocFilla has the same effect as signing it by hand, so sign only what you have read.
• DocFilla does not send your documents anywhere. Where a form goes after you download it, and whether the recipient accepts an electronically completed or signed copy, is between you and them.

You agree not to:

• use the service to fill in forms with information you know to be false, or to impersonate anyone;
• attempt to access anyone else's account, documents or details, or to get around the limits of the free plan or guest trial;
• probe, scan or overload the service, reverse-engineer it, or use automated tools to extract its output at scale;
• resell DocFilla or offer it as your own service without our written agreement.

We may suspend or close accounts that break these rules, and we may report unlawful activity.

• We will protect your information as set out in the Privacy policy, including encrypting your details and answers and deleting documents on the schedule you choose.
• We aim to keep DocFilla available around the clock, but we do not promise that it will always be available or error-free. We may pause the service for maintenance or to fix a problem, and will keep interruptions short.
• We may improve or change features over time. If we ever discontinue the service we will give at least 30 days' notice so you can download your documents.

DocFilla is a tool that helps you complete documents; it is not legal, financial or professional advice, and it does not check whether a form is the right one for your purpose or whether your answers are correct. To the extent the law allows:

• we are not responsible for loss that results from an inaccurate, incomplete or late document, from a recipient refusing an electronically completed form, or from anything you enter;
• our total liability to you for anything arising out of the service in any 12-month period is limited to the amount you paid us in that period, or R99 if you paid nothing;
• nothing in these terms limits liability that cannot be limited by law, including under the Consumer Protection Act, 2008.

The DocFilla name, logo, design, software and content are ours or licensed to us. You may use them only as part of using the service. Feedback you send us may be used to improve DocFilla without any obligation to you.

• You can close your account at any time from Settings. This deletes your documents, saved details and login. Unused days on a Pro pass are not refunded, except as set out in section 4.
• We may close or suspend an account that breaks these terms, after telling you why unless the law prevents it or the matter is urgent.
• Sections about your content, liability, intellectual property and governing law continue to apply after the agreement ends.

These terms are governed by the laws of the Republic of South Africa. If you have a problem, please contact us first at support@docfilla.co.za; most issues can be sorted out quickly. Otherwise disputes are subject to the jurisdiction of the South African courts. Nothing here takes away rights you have as a consumer under South African law.

In terms of section 43 of the Electronic Communications and Transactions Act, 2002: DocFilla is operated by [legal entity name], registration number [registration number], at [physical address], and can be reached at support@docfilla.co.za. Our Privacy policy is at usedocfilla.com/privacy-policy.

We may update these terms. For changes that affect your rights we will tell signed-in users by email or a notice in the app at least 14 days before they take effect. Continuing to use DocFilla after that date means you accept the new terms. The date at the top shows the current version.